Shipping policy

Shipping Policy

We process and ship orders as quickly as possible. Orders are typically processed within 2–5 business days, excluding weekends and holidays.

Shipping times shown at checkout are estimates only and may vary depending on carrier conditions, weather, or supply chain delays.

Once an order has shipped, you will receive a tracking number by email.

Shipping Delays

While we work hard to ship orders quickly, we are not responsible for carrier delays once a package has been handed to the shipping provider.

Incorrect Shipping Addresses

Customers are responsible for providing accurate shipping information. Orders returned due to an incorrect address may require additional shipping fees to be reshipped.

Lost or Stolen Packages

SculptCoat LLC is not responsible for packages that are lost, stolen, or delayed after delivery confirmation by the shipping carrier. If your package is marked delivered but cannot be located, please contact the carrier directly to file a claim.

Damaged Shipments

If your order arrives damaged, please contact hello@sculptcoat.com within 48 hours of delivery with photos of the package and contents so we can assist in resolving the issue.

International Shipping

Customers are responsible for any customs duties, import taxes, or additional fees required by their country.

This policy protects you in the 3 biggest Shopify dispute situations:

• lost packages
• stolen packages
• carrier delays